Shipping policy
Where we ship from
Every order ships from our studio in Los Angeles, California.
Where we ship to
We ship to most countries worldwide. Orders delivered outside the US are sold by our checkout partner Global-e, our seller of record (Global-e US Inc., 200 West 41st Street, New York, NY 10036, United States, or the Global-e company named on your receipt), under its Terms of Sale shown at checkout, and you pay in your local currency where available. We still pack and ship your order, answer your questions and handle any cancellations, returns and refunds under our Refund policy. Kitty Club ships to US addresses only. The countries we ship to are listed at checkout.
Two kinds of items
Ready to ship. Already made and waiting for you. Ships from Los Angeles within 5 business days.
Made to order. We make or rework it for you after you order. Ships from Los Angeles within 14 business days.
Need it sooner? Choose Made to Order Rush ($65) at checkout and we'll ship your made-to-order piece within 2 business days. If we miss that, we'll refund the Rush fee.
Not sure which kind an item is? Email us at info@catsnscribbles.com before you order.
"Ships" means we hand your parcel to the carrier. Delivery time (below) comes on top of these times.
How we count business days. Business days are Monday to Friday, not counting US federal holidays. We start counting on the first business day after the day you place your order. For example, a ready-to-ship order placed on a Friday ships by the following Friday, or by the Monday after that if a federal holiday falls that week.
Ordering both kinds together? We ship your whole order together once your made-to-order piece is ready, so the whole order ships within the made-to-order time of 14 business days.
Changed your mind? Once you place an order, you can't cancel it because you changed your mind. You can still cancel for a full refund if we can't ship on time (see below), and consumers in the EU, EEA and UK keep their 14-day right to withdraw, explained in our Refund policy.
How long delivery takes
After your order ships, delivery usually takes:
- United States: 2-8 business days
- Everywhere else: 5-14 business days, depending on the country and customs
These are carrier estimates, not guarantees. For EU, EEA and UK orders, we also promise a latest delivery date (see below). We ship with USPS for US orders, and DHL Express, DHL eCommerce, UPS or FedEx for international orders. When your order ships, we'll email you a tracking link where one is available.
If your order will be late
If we can't ship your order within the time we promised, we'll email you before that date. The email will give you a new ship date, as a specific number of days or weeks, and let you choose to wait or to cancel your order for a full refund. If we can't give you a new date, we'll cancel your order and refund you in full instead.
Whenever an order is canceled this way, we refund you in full to your original payment method within one week. We never offer store credit instead. The final-sale rule in our Refund policy never stops this refund.
- New date no more than 30 days after the original date: if you don't reply, we'll take that as a yes to waiting. You can still cancel anytime before your order ships.
- New date more than 30 days after the original date: we'll keep your order only if you reply to say yes within 30 days of the original date. If you don't, we'll cancel it and refund you in full, unless we manage to ship it within those 30 days and you haven't canceled first.
- Delayed again: we'll email you again with a new date. This time we'll only keep waiting if you reply to say yes before the date we gave you last time. If you don't reply, we'll cancel your order and refund you in full within one week.
To cancel, reply to our email or write to info@catsnscribbles.com. It's free.
EU, EEA and UK customers: your delivery date
We'll deliver ready-to-ship orders within 30 calendar days of your order, and orders that include a made-to-order piece within 45 calendar days of your order. If we miss that date, you can give us a reasonable extra period to deliver. If we still don't deliver, you can cancel and we'll refund everything you paid, including shipping, VAT and import duties, without undue delay. This is in addition to your 14-day right to withdraw or cancel, explained in our Refund policy.
Shipping costs
Shipping costs are shown at checkout.
Free shipping: free standard shipping on US orders over $50.
Customs, duties and taxes
For most international orders, Global-e, our seller of record, charges VAT and import duties at checkout, so there's nothing more to pay on delivery. This includes every order to the EU, EEA and UK. In the few countries where checkout can't include them, the destination country may charge import taxes (such as VAT), customs duties and handling fees on delivery.
If checkout didn't include them, you pay them to the carrier or customs when your parcel arrives.
If you refuse to pay them, the carrier may return, redirect or dispose of the parcel, so it may not come back to us. Either way, we'll refund the item price to your original payment method, but not the shipping.
Wrong address or parcel not collected
Please double-check your shipping address at checkout. If you spot a mistake, email us right away and we'll try to fix it before your order ships.
Sometimes the carrier leaves a notice or takes your parcel to a local post office or pickup point. Please collect it in time.
If a parcel comes back to us because the address was entered wrong, or because it wasn't collected in time, we're not responsible for the cost of sending it again. We'll ship it again once you pay the new shipping cost (for orders outside the US, plus any duties and taxes charged again), or, if you'd rather, refund the item price, but not the shipping.
International parcels that can't be delivered may not come back to us at all: the carrier can redirect or dispose of them, and we're charged for it. If that happens, we'll refund the item price to your original payment method, but not the shipping or any duties and taxes already paid.
EU, EEA and UK consumers: nothing on this page about refused, returned or undeliverable parcels takes away your 14-day right to withdraw or cancel, which you can use even before your parcel arrives. Tell us you're withdrawing and the refund rules in our Refund policy apply instead.
Lost, stolen or damaged in transit
Damaged in transit: we'll make it right. See the section on damaged, defective, not as described or wrong items in our Refund policy.
Lost, or marked delivered but not received: check around your home and with neighbors, and give it a day, because carriers sometimes mark parcels delivered early. Then email info@catsnscribbles.com with your order number, and we'll take it up with the carrier for you. If your parcel turns out to be lost before it reached you, we'll send a replacement or refund you in full.
EU, EEA and UK customers: your parcel is our responsibility until you receive it, or someone you name does (the carrier doesn't count). If it's lost or arrives damaged, tell us and we'll replace the item or refund you. You don't have to make a claim with the carrier. This doesn't limit your legal rights for faulty or damaged items, set out in our Refund policy.
Questions
Email us at info@catsnscribbles.com or call +1 (619) 971-7182.
Cats n Scribbles, 610 South Main St, PH202, Los Angeles, CA 90014, USA